![]() The operating system will not recognize a drive that is not formatted and partitioned. Please see Document ID: 005707 : The BIOS does not detect my SSD. If the BIOS does not recognize the drive, or the drive does not spin up, Seatools will not detect the drive either. Consult your host controller (motherboard) documentation or system manufacturer for assistance with SATA / SAS controller capabilities. Samsung presents the Magician Software, designed to support Samsung’s memory products from internal SSDs to portable SSDs, memory cards, to USB flash drives. Reconfirm all cable connections and controllers, as well as the operating system. Software that’s so powerful you‘ll wonder if it’s magic. Future) Head over to the HWiNFO download page and grab the Windows installer for this tool. Please see Document ID: 184611 for instructions. Download and install HWiNFO to confirm proper installation (Image: Martin Malk, REALiX, s.r.o. If all the tests pass (no trouble found), the problem remains elsewhere in your system. Seatools will test your S.M.A.R.T-compliant SSD for proper function. If the drive fails the test but is out of warranty, you may continue to use it as long as you can, but remember to keep a full backup of your data at all times. If the drive fails the test, please begin the replacement process at our Warranty Services Page. ![]() The tests in Seatools will indicate Pass or Fail. See a full tutorial in Document ID: 202435. ![]() The first step to test the drive: Please download and run SeaTools for Windows. ![]() To save time and the hassle of shipping a SSD that may not be defective at all, please test your drive to see if it really is defective. All Seagate Solid State Drives have built-in error-checking capabilities. ![]()
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